Linksys and Lifemote Announce Integration of Lifemote Analytics Services Into Linksys ISP Products

Lifemote, a provider of WiFi Assurance analytics and insights Software-as-a-Service solution for Internet Service Providers, and Linksys, have jointly announced successful integration of Lifemote’s services onto Linksys WiFi 6 mesh hardware.

WiFi Assurance is an emerging concept for leading Internet Service Providers (ISP’s) who have identified in-home connectivity as one of their main problems, and are looking for ways to quantify and focus their efforts into improving customer satisfaction. In this respect, Linksys provides one of the best-in-class mesh WiFi systems with the Linksys Velop AX4200 Tri-Band Mesh WiFi 6 System (MX4200) to provide super-fast fibre to premises, due to its ability to deliver high speed WiFi across the whole home and thereby enabling the user to make use of greater bandwidth.

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The Lifemote services integration means ISPs that supply the Linksys MX4200 can activate the Lifemote data collection agent inside to receive critical insights on troubleshooting and preventing home WiFi connectivity problems. Lifemote’s solution offers a population-level analytical view of the types and prevalence of problems afflicting in-home connectivity of the subscribers, so that ISPs can, together with the help of Lifemote’s Proactive Taskforce, identify and tackle these problems with best-in-class responses.

The integration is aimed at providing an end-to-end solution to the Home WiFi connectivity problems experienced by subscribers.

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The Benefits of Linksys Mesh Systems Combined with Lifemote for ISPs

Linksys mesh solutions provide seamless, fast and reliable WiFi to every corner of the home. The Linksys customer-facing app allows for super-easy configuration and management of the network, and TR-069/TR-181 provides remote management and monitoring by the ISP.

The presence of Lifemote augments the Mesh offering by providing deep insight into the state of the WiFi network & quality of connection of the connected devices. ISP’s client-facing organizations can deliver better service by delivering exact solutions to numerous possible Home WiFi connectivity issues that can arise due to common home usage issues.

With this cooperation ISPs get to reap the benefits of:

• Strong in-home WiFi connectivity and wider coverage within the home
• Ability to view population-level problem types and prevalence to assign correct resources within the organization in line with Customer Satisfaction goals
• Roll out solutions to WiFi related problems faster
• Decrease Customer Support costs, and increase Customer Loyalty metrics
• Improve overall Return on Investment

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