PatientBond Helps Falck USA Significantly Boost Patient Payments and Insurance Reimbursements

PatientBond, the leading consumer science-driven patient engagement SaaS provider, announces it is working with Falck USA, to recover missed patient payments and insurance reimbursement.

Falck USA is one of the largest private providers of 24-hour ambulance transport and 911 response services in the United States, offering both basic and advanced life support. One challenge Falck USA faces is that many ambulance trips are not reimbursed by health insurance, because crisis situations make it difficult to obtain the information necessary to file an insurance claim or collect from a patient.

PatientBond designed and executed an SMS/text message based payment reminder process for Falck USA to accelerate patient payments while reducing outstanding balances and collection costs. Patients receive a set of reminder messages over the course of 31 days or until full payment is received.

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In the first ten months of automating digital patient engagement through PatientBond, Falck USA realized several m************** in patient payments and insurance reimbursements that might have otherwise gone unpaid. The effort has yielded a 75-to-1 Return on Investment for Falck USA.

“Implementing mobile engagement in partnership with PatientBond last year was one of the best decisions I made,” stated Kevin Don, Executive Director, Global Business Services for Falck USA. “The benefits reaped from this have included insurance discoveries, accelerated patient payments, and bad debt reduction. We are looking forward to building off these results and continuing this journey with PatientBond into 2022.”

Justin Dearborn, CEO of PatientBond, explains some of the factors that facilitate this success, “PatientBond conducts an extensive amount of market research on healthcare consumer motivations and communication preferences. We design our communications to enhance the likelihood of desired behavior activation, which in this case is paying one’s bill through a simple patient payment platform.”

Dearborn continues, “These patients and their families find themselves in a stressful situation and paying bills is furthest from their minds. However, when approached afterward with respect and through preferred channels, they are receptive to our outreach.”

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