PZU Becomes First Polish Insurer to Use Solera’s AI in Auto Damage Estimating in on-Site Assessment

Solera Holdings, Inc., a global leader in risk and asset management data and software solutions for the insurance and automotive industries, announced that PZU SA, the leading Polish insurer and the largest financial group in Central and Eastern Europe, has successfully implemented Solera’s next generation Artificial Intelligence (AI) estimating software, Qapter, standardizing claims handling process according to PZU business rules.

Processing around 500,000 automotive claims every year, PZU relies on a team of 400 field assessors to perform on-site damage assessment in 90% of cases. Following the completion of a pilot project, Solera’s Qapter Intelligent Estimating will help PZU bring speed and consistency to the estimating process.

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“Solera has been working with PZU in Poland for many years as a key strategic partner. We knew the critical success factor for the pilot project would be to deliver the best AI into their existing claims workflow seamlessly with minimal disruption. The simple upgrade path from Qapter to Intelligent Estimating meant that, within a matter of weeks, mobile assessors were able to leverage AI estimating with minimum disruption,” said Piotr Paczuski, Regional Managing Director, Solera Audatex Poland.

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“When evaluating Qapter Intelligent Estimating, we set the success criteria based on our three strategic pillars: accuracy, ease of use and rollout effort” said Robert Zielonka, Director of Technical Claims Settlement, PZU SA. “It is safe to say we were very pleased with the results which exceeded all expectations in the pilot phase. Qapter Intelligent Estimating will also help unify and accelerate the inspection process across the entire country.”

By introducing Qapter’s AI into the estimating workflow, PZU is pioneering a standardized approach to damage estimating, reducing cycle times and supplementary quotes.

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