ServicePower and PwC Belgium Partner to Deliver Aftermarket Field Service Management Solutions
ServicePower, a global field service management software company focused on transforming service experiences, and PwC Enterprise Advisory bv, part of the PwC network of firms providing assurance, advisory and tax services, announced a partnership that delivers a joint field service management offering to manufacturing organizations across Europe.
Service quality is at the core of today’s manufacturing business models. Organizations are seeing a growing need for increased visibility into operations and a finding it essential to ensure self-service technology is offered and satisfies the demands of their customer bases.
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In a continued effort to improve efficiency, reduce cost and enhance customer satisfaction, ServicePower and PwC Belgium will bring together software and services capabilities for a complete people, process, technology solution for field service management. ServicePower helps leading global organizations improve operations by delivering an end-to-end field service management solution. PwC has extensive experience in Services Supply Chain (SSC) and will provide advisory services and strategic consulting in the post-sale lifecycle of major appliances and consumer electronics manufacturers. The two organizations will focus initially on the European market.
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“We are thrilled to partner with PwC Belgium, part of one of the world’s largest audit, advisory and consulting networks,” said Frank Gelbart, chief executive officer, ServicePower. “PwC Belgium has a unique practice in services supply chain that is a natural extension to our field service management platform. We look forward to driving new levels of cost savings and enhanced brand experiences together.”
“Manufacturers must move toward being services leaders if they are to maintain long-term, profitable growth,” said Jochen Vincke, Partner in PwC Belgium’s Management Consulting – Operations practice. “Together, our strategy and benchmarking services with ServicePower’s cloud field service management platform, will optimize services performance, reduce cost and grow top-line revenue, and help customers gain sustainable competitive advantage.”