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Syniverse and Kore.ai Form Partnership to Offer CPaaS Professional Services for Enterprises

New Collaboration Will Enable Enterprises to Accelerate Their Digital Transformations through Artificial Intelligence

Syniverse, “the world’s most connected company”, said it has formed a global partnership with Kore.ai to complement its Communications Platform-as-a-Service (CPaaS) strategy by providing conversational artificial intelligence (AI) and professional services for Forbes Global 2000 enterprises.

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The partnership allows Syniverse to expand its CPaaS portfolio and offer end-to-end capabilities to enterprises including internet bot design and build, omnichannel selection, campaign management, message delivery and analytics/reporting through a professional services team manned by Syniverse and Kore.ai.

Kore.ai provides an enterprise-grade, end-to-end, no-code conversational artificial intelligence (AI) platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications that optimize customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform supports on-prem and cloud deployments for more than 35 channels in 100 languages.

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For more than three decades Syniverse has been simplifying and accelerating enterprises’ digital transformations at every stage of their journey. Syniverse supports many of the Forbes Global 2000 companies and brands in the technology, financial services, communications, retail and logistics, healthcare, and travel and hospitality markets.

Syniverse was recognized in 2021 Gartner market guide on CPaaS for enterprises citing Syniverse for its “co-creator” go-to-service model. Co-creator service involves partnering with customer development teams to leverage Syniverse’s CPaaS Concierge offering which improves customer experience and competitiveness.

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