The cornerstone of TSplus Remote Support’s power is its ability to provide unattended access or block user inputs. This means that support agents can offer uninterrupted support, whether the user is at their desk and in need of instant help or when the user is away. By leveraging the power of TSplus Remote Support, agents can now provide zero-disturbance support, ensuring seamless resolution of any technical challenge.
The newly added WoL solution elevates the convenience and effectiveness of remote support by allowing agents to remotely power on disconnected PCs. With a simple click, support personnel can wake up the target machine, establish a secure connection, and take control of it remotely. This streamlined process eliminates the need for users to physically be present at their workstation, resulting in significant time savings and increased productivity for both support agents and end users.
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In addition to the WoL feature, TSplus Remote Support version 3.40 brings several other enhancements to further optimize the support process:
- Removed the limit of 1 Remote Support client per server: Users can now connect multiple Remote Support clients to a single server, expanding their support capabilities and streamlining workflow.
- Added Startup Menu shortcut to run the client: The updated version simplifies the user experience by providing a convenient shortcut in the Startup Menu, ensuring easy access to the Remote Support client.
- Added unattended access activation using the command line: Agents can now activate unattended access via the command line, enhancing flexibility and enabling automation in their support operations.
These improvements are designed to empower support agents and enhance their ability to provide efficient and uninterrupted assistance. By removing limitations and introducing user-friendly enhancements, TSplus Remote Support ensures a seamless support experience for both agents and end users.
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