NICE RTA Allows the Vietnamese Bank to Improve Customer Experience While Being on the Forefront of New Technology
NICE announced that a market leading innovative bank will be the first domestic bank in Vietnam to use NICE voice biometrics. The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in their 25 branches and 30 transaction offices.
Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts.
The bank is leading the Vietnamese banking industry as they continue to invest in cutting edge security solutions to enhance their customers’ banking security. NICE RTA will allow the bank to conduct secure and seamless voice authentication, improving customer experience across multiple channels including live agent, IVR and mobile. Authentication takes place within the first few seconds of the call, during the natural flow of conversation. This automated, rapid and transparent process will help the bank deliver better service while preventing fraud.
Darren Rushworth, President, NICE APAC
“Together with our partner BASE Business Solutions, we are happy to support the bank, a pioneer in the Vietnamese banking industry. The bank constantly strives to address the growing need to protect their customers against fraud and we are proud to assist in keeping their customers’ information protected, all while simplifying the process. NICE RTA provides secure voice authentication, which delivers quicker and more efficient customer service while also shielding customers from fraud.”