CCaaS

With growing needs for scalable, cloud-based enterprise applications for AI proliferation, study reveals top 5 enterprise vendors in 2024 and…

CloudTalk, the fastest-growing AI-powered calling solution, successfully raised a $28 million round, closing its Series B funding. The latest funding,…

Acqueon Workspace Leverages AI to Enhance Productivity Across Multiple Cloud Contact Center Platforms Acqueon announced multiple enhancements to its…

net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers unveiled its innovative suite of…

Contact center performance now affects enterprise value, so more companies are embracing cloud-based contact platforms, ISG Provider Lens report…

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…

Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven Verint, The Customer…

A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…

Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…

LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, announced the launch of its refreshed native mobile app, LinkLive…