CCaaS

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact Week 2022 (CCW), the…

SuccessKPI, Inc., a leading cloud-native Contact Center Customer Experience Insight and Action Platform provider, announced its Global Contact Center…

PCI Pal, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Center as a Service (CCaaS)…

The strategic agreement builds upon investments Five9 has made to support its rapidly growing Canadian market and to deliver an enhanced experience to…

In the Contact Center-as-a-Service Market, Thiro's CCaaS platform offers fully containerized deployment, management, scaling, and redundancy with near…

Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Talkdesk, Inc., a global cloud contact center leader for…

Team Leaders Across the Entire Organization Now Have Cost Effective and Easy to Deploy Access to Consistent, Collaborative Coaching and Conversational…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international…

Dialpad Inc., the industry leader in AI-powered communication and collaboration, has been recognized by CRN, a brand of The Channel Company, in its…