CCaaS

The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer…

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive…

UPSTACK, a profitable, fast-growing platform that transforms the architecture and sourcing experience for businesses seeking cloud and internet…

Built on Kore.ai’s Enterprise-Grade No-code Platform, SmartAssist Accurately Responds to Sophisticated Conversations Across Voice or Digital Channels…

NICE announced an agreement with Bell, Canada's largest communications company, to expand access to NICE CXone for Contact Center as a Service (CCaaS)…

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced…

Content Guru has been named in the Challenger quadrant of the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), which recognizes…

Cloud customer experience provider placed highest for ability to execute Genesys, a global cloud leader in customer experience orchestration, has…

Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma…

Textel’s contact center texting platform for Five9 will add advanced SMS and MMS to reduce call volumes while increasing agent efficiency and customer…