CCaaS

Dialpad is first to integrate social audio and topic-based messaging channels for UCaaS and CCaaS, providing meeting equity between in-office and…

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Center…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Kore.ai, a leading conversational AI software company, has announced the launch of its AI powered contact center-as-a-service (CCaaS) solution,…

8x8, Inc., a leading integrated cloud communications platform provider, announced Experience Communications as a Service (XCaaS), a cloud…

Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use Talkdesk, Inc.,…

Its digital transformation initiatives infuse AI, automation, analytics, and real-time insights capabilities into solutions to provide context-driven…

Companies’ shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional…

USU Knowledge Management now integrates with cloud contact center software leader NICE inContact USU, a leading provider of business knowledge…

Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO…