chatbots

Artificial intelligence is catching up with human intelligence. Take natural language processing (NLP). Now at the forefront of emerging consumer…

Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks…

Gupshup announced the launch of a new IP-based messaging channel that will enhance the way businesses communicate with consumers. The Gupshup IP (GIP)…

Simplifies Global Deployment for Mobile Network Operators to Help Businesses Accelerate Digital Transformation Mavenir, the industry’s only…

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…

Mavenir announced that DISH Network has selected Mavenir's cloud-based carrier messaging solution, which leverages Rich Communication Services (RCS)…

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and…

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester…

Global cloud communications software and solutions provider IMImobile PLC,  announces that its healthcare division, Healthcare Communications, is…

Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…