chatbots

These days, 63% of consumers expect Personalization from the brands they engage with and believe they are recognized as an individual when sent…

CGS, a global provider of business applications, enterprise learning and outsourcing services, announced findings from its 2019 CGS Customer Service…

Take a moment to think about all the social media, messaging and other communications apps and platforms you use for your Marketing and Sales…

Artificial Intelligence in HR Artificial Intelligence is all about creating smart algorithms that mimic the human brain and make use of data to reach…

How have you interacted with AI and other Intelligent technologies that you work within your daily life? AI is behind the scenes in so many…

Artificial Intelligence and Machine Learning form the core of many industries today, not barring marketing. AI helps bridge the gap between data…

The Telecom sector was among the first to use Chatbots and bits of AI in its day-to-day operations. However, with the 5G taking over, the AI has a…

This blog highlights the top mobile commerce trends to focus on in 2019-2020 The eCommerce sector is existing for about 14-15 years, no more. And…

Implementing a strong Omnichannel Customer Service strategy is not just about being on every channel; it requires that all channels make up one…

As the CEO of Chime Technologies, I now spend a lot of time considering how such technology can impact the real estate industry both today and well…