Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys
Customer engagement and VoC technology leader enables companies to measure service performance across channels
Astute, Inc., a leading end-to-end …
Browsing Tag
chatbot
Solvvy Achieves SOC2 Type 1 Compliance
Solvvy, the next-gen chatbot platform, announced the successful completion of its Service Organization Control (SOC) 2 Type 1 examination with zero…
SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot…
Service Fusion Bolsters its Customer-Facing Feature Set with the Launch of Text-Me-Back Widge
Service Fusion, a leading provider of field service management software, announced the expansion of their popular VoIP call center and messaging…
Sabre and Mindsay Partner to Create Chatbot to Automate and Enhance Customer Service for Travel…
Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…
Myriad Announces Partnership With OptraHEALTH to Deliver “Gene” AI Based Information Tool
Myriad Genetics, Inc., a leader in molecular diagnostics and precision medicine, announced a new collaboration with OptraHEALTH to implement a…
Sify Technologies Enhances iTest Platform with Remote Proctoring Solution
Integration of iTest and ‘Proview’ to ensure authentic invigilation of online exams held remotely
Sify Technologies Limited, headquartered in…
Phenom Achieves ISO 27001 Certification
Validates the Talent Experience Management company’s commitment to the protection of customer information
Phenom, the global leader in Talent…
Orbita raises $9 Million to Accelerate Conversational AI Solutions in Healthcare and Life Sciences
Orbita, the leading provider of conversational AI-powered voice and chatbot solutions for healthcare, announced today that it has secured $9M of…
Microsoft, Workday Announce Strategic Partnership to Accelerate Planning for Today’s World
Workday Adaptive Planning to Run on Microsoft Azure Cloud
Workday on Microsoft Teams, Microsoft Azure Active Directory to Create Greater Integrated…