Chatbots & Intelligent Assistants SAS AI-powered Chatbot Boosts Fraud Victim Support AIT News Desk May 18, 2021 With the conversational AI of SAS Viya, the Identity Theft Resource Center can quickly help fraud victims Facing increased demand for real-time and…
IT and DevOps AiThority Interview with Jonathan Brassington, EVP and Digital Customer Experience Practice Lead at… Sudipto Ghosh May 12, 2021 Hi Jonathan, please tell us about your role and the team/technology you handle at Capgemini. I lead the Digital Customer Experience (DCX) practice…
Chatbots & Intelligent Assistants Zammo.ai Revolutionizes Customer Engagement for Businesses with the Introduction of the… AIT News Desk May 4, 2021 Transformative voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of…
Machine Learning IT Leaders See Opportunity from AI but Lack Technology, Skillsets and Governance to Realize the… AIT News Desk Apr 21, 2021 Research shows fear, uncertainty and doubt surrounding AI adoption is giving way to excitement, optimism and proven outcomes for organizations…
Natural Language Arthur Releases the First NLP Model Monitoring Solution To Serve Soaring Enterprise Adoption AIT News Desk Mar 30, 2021 In its mission to enable companies to have greater visibility into their AI models, Arthur releases the first complete monitoring solution for NLP…
Bots/Intelligent Assistants Sabio Group Acquires Voicebot Specialist Fonetic AIT News Desk Mar 15, 2021 Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio Fonetic is one of Spain’s leading providers of specialist cloud-enabled…
Mobile Gem4me App Aims to Create Seamless Communication AIT News Desk Mar 9, 2021 The messaging app comes with a number of features to make communicating globally much easier Gem4me is a multifunctional mobile messenger…
Text Processing AiThority Interview with Matt Muldoon, President North America at ReadSpeaker Sudipto Ghosh Mar 1, 2021 Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President – North America of ReadSpeaker on May 1,…
Martech Mindsay Launches AI Chatbots on Genesys AppFoundry AIT News Desk Feb 24, 2021 Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…
Sales and Customer Support Evolution of Customer Care Centers in the Face of COVID-19 AIT Staff Writer Feb 18, 2021 The Expectations of Consumers From Customer Care Centers Have Started Going Back to Normal too; Companies Digitalizing The Structure According to a…