Conversation Intelligence

 Report from leading independent research firm acknowledges LivePerson's AI and automation capabilities for customer service LivePerson the global…

Invoca, a recognized leader in conversation intelligence AI, is now available on Google Cloud Marketplace. The partnership marks another milestone in…

Independent Study Finds Enterprises Leveraging AI Have Built “Islands of Automation” and Would Benefit from Comprehensive Platform Approach that…

Unlike generic models, Observe.AI’s LLM is trained on real-world contact center data and tasks, and offers greater accuracy, control, and privacy…

Invoca, a recognized leader in conversation intelligence AI unveiled new capabilities that leverage a combination of generative AI, large language…

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive…

CallMiner, a leading provider of conversation intelligence to drive business performance improvement, announced it has expanded its use of Microsoft…

Integration with Zoom Meetings empowers organizations to gain deeper insights into customer needs and revenue opportunities CallMiner, the…

New and expanded customers include Subaru of America, Inc., Humana, Inc., Terminix Service, Inc., BJC Healthcare, CK Franchising, Inc., Sylvan…

Tethr, the leading AI-powered conversation intelligence platform, announced Tethr Live, a real-time conversation analytics solution. Tethr Live…