Cloud Paradox Adds Former SAP Executive David Pluto as Chief Strategy Officer AIT News Desk Feb 1, 2021 Pluto comes to Paradox after seven years at SAP, where he was VP of Corporate Strategy for the company’s cloud applications group — a division…
Automation Uniphore Unveils Industry-First Technologies to Strengthen Both Agent and CX in the Contact Center AIT News Desk Jan 28, 2021 New RPA and Agent Security Solutions Set a New Standard for Customer Service Amid Era of Remote Work and High Customer Expectation Uniphore, an…
Investment Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific AIT News Desk Jan 28, 2021 Conversational AI company brings unprecedented quality and efficiency to customer service teams in enterprises with strategic investment from…
Life Sciences Patient Engagement Volume Increases 450%, LifeLink Technology Now Automating 850,000 Conversations… AIT News Desk Jan 19, 2021 Conversational AI Platform on Track to Exceed 10 Million Patient Interactions per Year LifeLink announced that its technology platform is…
Chatbots & Intelligent Assistants Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants AIT News Desk Jan 12, 2021 Haptik’s Conversational IVR solution leverages the company’s core AI platform to power virtual agents to naturally interact with customers via voice…
Chatbots & Intelligent Assistants Paradox Acquires Israeli Chatbot Spetz.io AIT News Desk Jan 6, 2021 Tel Aviv-based startup boasts early clients like EY, Sodastream, and IKEA, and lays the foundation for Paradox to build a world-class R&D center…
Speech Recognition AiThority Interview with Umesh Sachdev, CEO and co-founder at Uniphore Sudipto Ghosh Dec 28, 2020 Hi Umesh, please tell us about the role you handle and how you arrived at Uniphore. I am the CEO and co-founder at Uniphore. My cofounder Ravi and…
SaaS Amelia Delivers on Its 2020 Mission to Democratize Conversational AI AIT News Desk Dec 23, 2020 Closes the year by more than a hundred new clients and lowers the technical and investment barrier to advanced Digital Employees Amelia, an IPsoft…
Automation UiPath Celebrates the 2020 Automation Champions Within Its EMEA Partner Ecosystem AIT News Desk Dec 21, 2020 Automation leaders from channel organizations recognized for their drive to promote joint customer success through innovation, training, and…
Bots/Intelligent Assistants Cognigy and Telekom Partner on Conversational AI AIT News Desk Dec 17, 2020 Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the …