Machine Learning NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power… Business Wire Oct 4, 2023 The combination of NICE’s industry-leading platform CXone, with LiveVox’s widely adopted proactive outreach portfolio creates a unique way for…
Machine Learning Drift Defines Future of Conversational Marketing with New AI-Powered Innovations PRNewswire Oct 4, 2023 Buyer Engagement Platform Listens, Understands and Learns from Buyers to Deliver Personalized Experiences at Every Touchpoint Drift, the buyer…
Machine Learning Workday Unveils New AI Capabilities in Workday Adaptive Planning to Surface Faster Insights and… PR Newswire Sep 29, 2023 New Headcount Planning and Reconciliation Experiences Improve Organizational Alignment Across Finance and Human Resources Workday,a leader in…
Machine Learning Latest 8×8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear… Business Wire Sep 29, 2023 8x8, a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational…
Machine Learning Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM… Business Wire Sep 22, 2023 Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work…
Machine Learning Why Is Emotional Intelligence In AI Important and Challenging? Babak Pahlavan Sep 12, 2023 Artificial intelligence and emotional intelligence: Historically these two terms have not gone hand-in-hand. After all, how can artificial emotional…
Sales and Customer Support AiThority Interview with Gijs van de Nieuwegiessen, VP of Automation at Khoros Sudipto Ghosh Sep 4, 2023 In our ongoing AiThority interview series with the leading experts in the CS space, we are exploring the role of AI in the modern cloud contact…
Machine Learning 8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent… Business Wire Sep 1, 2023 8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8x8, a leading integrated cloud contact center and…
Machine Learning Building Sustainability’s Digital Future with EcoStruxure Resource Advisor Copilot: Schneider… Business Wire Aug 31, 2023 Conversational AI tool developed by Schneider Electric is the latest innovation to EcoStruxure Resource Advisor Will deliver…
Machine Learning Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service Business Wire Aug 30, 2023 Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time With a…