Conversational AI

The combination of NICE’s industry-leading platform CXone, with LiveVox’s widely adopted proactive outreach portfolio creates a unique way for…

Buyer Engagement Platform Listens, Understands and Learns from Buyers to Deliver Personalized Experiences at Every Touchpoint  Drift, the buyer…

New Headcount Planning and Reconciliation Experiences Improve Organizational Alignment Across Finance and Human Resources  Workday,a leader in…

8x8, a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational…

Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work…

Artificial intelligence and emotional intelligence: Historically these two terms have not gone hand-in-hand. After all, how can artificial emotional…

In our ongoing AiThority interview series with the leading experts in the CS space, we are exploring the role of AI in the modern cloud contact…

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8x8, a leading integrated cloud contact center and…

Conversational AI tool developed by Schneider Electric is the latest innovation to EcoStruxure Resource Advisor Will deliver…

Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time With a…