Conversational AI

Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work…

Artificial intelligence and emotional intelligence: Historically these two terms have not gone hand-in-hand. After all, how can artificial emotional…

In our ongoing AiThority interview series with the leading experts in the CS space, we are exploring the role of AI in the modern cloud contact…

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8x8, a leading integrated cloud contact center and…

Conversational AI tool developed by Schneider Electric is the latest innovation to EcoStruxure Resource Advisor Will deliver…

Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time With a…

'AIME' enables customer service agents and health plan users to accurately and efficiently handle complex health insurance questions and data analysis…

36Kr Holdings Inc., a prominent brand and a pioneering platform dedicated to serving New Economy participants in China, announced that it has entered…

SoundHound AI,a global leader in voice artificial intelligence announced that its fully-automated Smart Answering service will now put the most…

Artificial Intelligence (AI) is completely transforming how many organizations operate, aimed at enhancing efficiency and convenience in our daily…