Customer Experience Sinch and Blueshift to Extend Customer Engagement into Conversational Channels AIT News Desk Sep 1, 2022 Sinch and Blueshift to extend customer engagement into conversational channels Sinch, a global leader in cloud communications and mobile customer…
Customer Experience LivePerson Strengthens CRM Integration Capabilities for Brands with Launch of Webex Calling Support AIT News Desk Aug 31, 2022 LivePerson, a global leader in customer engagement solutions, announced the general availability of CRM Connector, a new tool that extends its CRM…
Martech Blueshift Launches AI Recommendations Recipes for Marketers AIT News Desk Aug 31, 2022 Blueshift, the leading Smart Hub platform for intelligent customer engagement, announced at the company's Engage 2022 conference the launch of the…
Customer Experience Khoros Expands with AWS, Joins AWS ISV Accelerate Program and AWS Marketplace AIT News Desk Aug 29, 2022 Khoros, an leader in digital-first customer engagement software and services, announced expanded work with Amazon Web Services (AWS) by joining the…
Machine Learning Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report AIT News Desk Aug 26, 2022 Verint The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories according to DMG…
Machine LearningNews Tinuiti Achieves Newly Created Amazon Ads Advanced Partner Status AIT News Desk Aug 25, 2022 Tinuiti, one of the largest independent performance marketing firms across Streaming TV and digital advertising,announced it has achieved Amazon Ads…
Analytics Fobi Appoints New CTO, Jon Haydock AIT News Desk Aug 23, 2022 Fobi AI Inc., a leader in providing real-time data analytics through artificial intelligence to drive customer activation and engagement, is pleased…
Customer Experience Grand Appliance Leverages Package.ai’s Customer Messaging and Review Management To Turn… AIT News Desk Aug 22, 2022 Package.ai, the Complete Customer Engagement Platform for high value retail, has enabled Grand Appliance & TV, the leading appliance and…
Automation Cloudinary App for Shopify Automates Media Optimization to Supercharge Conversions and Revenue AIT News Desk Aug 12, 2022 The New Integration Adds Intelligent Automation to Media Workflows to Help Shopify Merchants Deliver Engaging Customer Experiences Faster and More…
Cloud Five9 International Study Finds 9 out of 10 Contact Centers Have Increased Focus on Agent and… AIT News Desk Aug 11, 2022 50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading…