Customer Experience Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service AIT News Desk Dec 9, 2021 The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer…
IT and DevOps Carahsoft Adds Microsoft Products and Solutions to GSA Schedule AIT News Desk Dec 8, 2021 Microsoft Azure and Azure-Based Solutions Now Available to Federal, State, and Local Government Agencies Carahsoft Technology Corp, The Trusted…
SaaS Infobird Upgrades Its Intelligent Interactive Training Product AIT News Desk Dec 6, 2021 Infobird Co., Ltd, a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions,…
Analytics NICE Customer Journey Analytics Recognized for Technology Excellence and Customer Impact Driven by… AIT News Desk Nov 30, 2021 Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and…
Technology HCLSoftware Announces the Unica Winter Release Enabling Accelerated Time to Market and Optimized… AIT News Desk Nov 30, 2021 HCLSoftware announced the Unica winter release with new platform enhancements that continue to deliver precision marketing at scale. The newest…
Customer Experience Link Mobility Integrated Into Emarsys’ (SAP) Omnichannel Customer Engagement Platform AIT News Desk Nov 23, 2021 LINK Mobility (LINK) announces integration into Emarsys' omnichannel customer engagement platform as an approved SMS aggregator. Today, LINK, a …
Financial Services Vestorly and Kapitalwise Announce Integration Partnership AIT News Desk Nov 19, 2021 Vestorly and Kapitalwise have announced an integration partnership to offer Vestorly’s award-winning artificial intelligence (AI) driven content…
Cloud Verint Introduces New Market-Leading AI Innovation To Further Expand Real-Time Agent Assist… AIT News Desk Nov 18, 2021 Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and…
Customer Experience New PagerDuty Capabilities Empower Businesses to Deliver Exceptional Customer Experiences with… AIT News Desk Nov 17, 2021 Fall releases deliver flexible capabilities to map and control services in real time, orchestrate events based on organization-wide data, and move…
Customer Experience Customer Experience And Customer Engagement Market To Surpass $100 Billion In Annual Worldwide… AIT News Desk Nov 16, 2021 Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow Customer…