Automation Astute Releases Definitive Guide to Customer Service Automation AIT News Desk Dec 17, 2020 Guide details benefits, best practices, and pitfalls of customer service automation Astute, Inc., a leading customer engagement and Voice…
Business Intelligence ERT and Bioclinica to Merge, Creating a Global Leader in Clinical Trial Endpoint Technology AIT News Desk Dec 16, 2020 ERT, a global leader in clinical end-point data solutions, announced that Bioclinica, a technological and scientific leader in clinical imaging, has…
Cloud Genesys Launches the Future of Digital Customer Engagement AIT News Desk Dec 16, 2020 New Genesys Digital business unit led by Barry O’Sullivan builds on the company’s leadership in customer experience and AI Genesys, a global leader…
SaaS Benevity Helps Microsoft Bing Raise $1.5 Million for Nonprofits AIT News Desk Dec 16, 2020 With every search, Bing users earn rewards that are donated to a cause of the user’s choice and matched by Microsoft Benevity, Inc., the leading…
Cloud Inperium Launches Public Beta of AI-Powered Cloud Business Phone System: Inperium Talk AIT News Desk Dec 16, 2020 Inperium, a leading provider of customer engagement and cloud communications solutions for small and medium-size enterprises, released the public beta…
Martech Mobivity and ParTech Partner to Accelerate Digital Transformation for Brands AIT News Desk Dec 15, 2020 Brink POS Integrates with Mobivity’s Recurrency to Deliver Actionable Insights and Power 1:1 Digital Engagement Mobivity Holdings Corp. a global…
Analytics Loop Insights Announces Appointment of New CFO – Mark Lotz AIT News Desk Dec 15, 2020 Loop Insights Inc., a provider of contactless solutions and artificial intelligence (“AI”) to drive real-time insights, enhanced customer engagement,…
Data Management Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform AIT News Desk Dec 11, 2020 Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based…
Analytics Thunderhead Expands APAC Footprint With Hire of Industry Thought Leader Aarron Spinley AIT News Desk Dec 10, 2020 Customer Engagement leader and commentator Aarron Spinley joins Thunderhead’s executive team to lead the APAC region Thunderhead, the global leader…
Analytics Verint Announces Automation Solution to Improve Retail Banking Customer Experience AIT News Desk Dec 10, 2020 Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and…