Analytics BroadVision and Vmoso Announce Free Alternative Solution to Microsoft Teams and Slack AIT News Desk Mar 26, 2020 Telework Jumpstart Program offers robust Vmosoenterprise digital hub platform, free of charge, during the COVID-19 crisis BroadVision, Inc., a…
Martech Cognizant to Acquire Lev to Expand Digital Marketing Expertise AIT News Desk Mar 23, 2020 Specialist in Salesforce Marketing Cloud Helps CMOs Gain Insight, Automate and Personalize Customer Engagement to Drive Revenue Cognizant announced…
Analytics Veritas Technologies Names Industry Veteran Dennis Brien as Senior Vice President of Sales for the… PRNewswire Mar 19, 2020 Bringing 20-plus years of data management experience, Brien to guide sales and customer engagement across Americas for leading data protection and…
Life Sciences Genius Rx Announces Launch of Full-Service, Fully Automated Digital Pharmacy AIT News Desk Mar 17, 2020 Digital Health and Supply Chain Entrepreneurs Randy Parker and Glenn Nussdorf Introduce Technology-Driven Approach to Make Pharmacy Services Simple,…
Analytics Lifesize Announces Free, Unlimited Video Conferencing to Help Organizations Power Distributed… AIT News Desk Mar 13, 2020 Company offers enterprise-grade video collaboration solution to support the immediate need for global organizational mobility and contact center burst…
Computing Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19… AIT News Desk Mar 13, 2020 Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to…
Natural Language MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai AIT News Desk Mar 12, 2020 Zero-Friction Customer Engagement Platform to Do Away With Waiting on Hold Forever MessageBird, the cloud communications platform company, has…
Computing Freshworks Taps Oracle Cloud Vetaran Prakash Ramamurthy as New CPO AIT News Desk Mar 11, 2020 Prakash Ramamurthy brings large-scale cloud platform success and proven experience in driving enterprise adoption. He was the SVP Product Development…
Computing 8×8 Launches Cloud Communications and Contact Center Solutions in Canada AIT News Desk Mar 10, 2020 8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business…
Guest Authors How AI-Powered Automatic Speech Recognition Can Transform the Value of Call Center Data Ian Firth Mar 10, 2020 Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018…