AuthenticID Annual Report Reveals Surge in Identity-Based Fraud Across Businesses
2025 State of Identity Fraud Report highlights Deepfakes, Workforce fraud and Phishing incidents are on the rise
Half of businesses…
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customer experience
OP360 Unveils Game-Changing AI and Human Collaboration for Elevated Customer Experiences
OP360, a global leader in CX solutions, is setting new benchmarks by combining the power of AI with the human touch to redefine customer engagement.…
How Responsible AI Can Enhance Customer Experience and Brand Loyalty
Artificial Intelligence (AI) has emerged as a transformative force in the growing and expanding technology, fundamentally altering how industries…
Foundever Announces Collaboration with M47 Labs to Enhance AI-Driven Customer Experience Solutions
M47 Labs' AI expertise will advance the next-generation customer engagement technologies for global CX leader
Foundever, a global leader…
The Rise of AI in Contact Centers – No Longer Just a Trend
The adoption of artificial intelligence (AI) in contact centers is essential, not merely a trend. With increasing customer expectations, businesses…
The Generative AI Revolution: Changing the Game With AI-Native DevOps
It’s no secret that generative AI (GenAI) has taken the world by storm since its launch in late 2022. Broadly, GenAI is perfectly suited to assume…
Report: Consumers Turning to Chargeback Fraud as Tactic Goes Mainstream
Sift’s Q4 2024 Digital Trust Index reveals alarming 78% year-over-year rise in chargebacks, mass adoption of first-party fraud
Sift, the AI-powered…
Tech Mahindra Announces Integration with ServiceNow to Deliver GenAI-powered Enterprise Service…
Tech Mahindra a leading global provider of technology consulting and digital solutions to enterprises across industries, announced integration…
Origin AI Announces Strategic Partnership with Verisure to Enhance Product and Customer Experience…
Origin AI, the pioneers in AI Sensing technology, are pleased to announce a new strategic partnership with Verisure, the number one provider of…
Transforming Finance: The Intelligent CX Revolution
In today’s fast-evolving economic landscape, financial services organizations are feeling the pressure to innovate. With global inflation, rising…
