customer experience

Tulip, a leader in cloud-based retail mobile solutions, announced that AMIRI has selected Tulip's suite of retail solutions to propel them into their…

AiDash, a leading provider of satellite and AI-powered operations, maintenance, and sustainability solutions, announced the appointment of Rick Juneja…

ISG Provider Lens report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising customer expectations…

ISG Provider Lens report sees U.S. insurance firms also turning to BPO providers to improve customer experience U.S. insurance carriers are…

Cronin, a leading full-service national marketing agency, announced the promotion of Sean Folan to Senior Vice President, Cronin Health. In this role,…

Cresta, the leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the…

Hi Scott, welcome to our interview series. How have customer experience management benchmarks evolved during the pandemic?  Effective content…

CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions…

Brands with an e-commerce platform increased sales last year despite the pandemic Under a third are able to identify over 21% of visitors on…

A growing number of managed service providers (MSPs) are embracing new business approaches and adding more sophisticated premium services to their…