SaaS UK Government Authority, Liverpool City Council, Goes Digital with 8×8 AIT News Desk Jan 15, 2021 Deploys 8×8 Cloud Communications and Contact Centre Solution to Improve Business Resilience and Optimise Services Delivery 8×8, Inc., a leading…
Storage and Recovery StorMagic Named a Leader in First GigaOm Radar Report for Hyperconverged Infrastructure AIT News Desk Jan 15, 2021 SvSAN’s Simplicity, Security and Cloud Features Improve Customer Experience StorMagic, simplifying storage and security from the edge to the…
Automation Solvvy Sees Explosive Growth in Codeless Automation and Workflows AIT News Desk Jan 15, 2021 Solvvy's Workflow Builder Is Powering the Next-Gen Chatbot and Effortless Customer Support Automation for Leading Businesses. Solvvy, the next-gen…
Cloud XOi, Davisware Enhance Integration to Provide Seamless Experience AIT News Desk Jan 15, 2021 Industry leading field service software providers offer streamlined communications and efficiency for customers XOi Technologies, providers of a…
Business Intelligence ibex Announces Appointment of Two New Board Members AIT News Desk Jan 14, 2021 Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex ibex announced the appointment of Gerard Kleisterlee, former…
Machine Learning SocialSurvey Announces Acquisition of AI and Machine Learning Company Zyudly Labs Data Solutions AIT News Desk Jan 14, 2021 SocialSurvey announces that they have completed the acquisition of Zyudly Labs Data Solutions. Zyudly Labs, based in Chennai, India, has emerged as a…
SaaS PROS Appoints Sherry Lautenbach as Senior Vice President, Global B2B Sales AIT News Desk Jan 13, 2021 Veteran leader to drive sales strategies to accelerate revenue growth globally PROS, a provider of AI-powered solutions that optimize…
Analytics Microsoft and Experience Analytics Leader Contentsquare Join Forces to Accelerate Digital… AIT News Desk Jan 13, 2021 Contentsquare, the global leader in experience analytics, is now partnering with Microsoft Azure’s powerful cloud computing platform to accelerate its…
Mobile Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favor of… AIT News Desk Jan 13, 2021 Gartner Unveils Top Predictions for Customer Service and Support Leaders in 2021 and Beyond By 2025, 80% of customer service organizations will have…
Machine Learning Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence… AIT News Desk Jan 12, 2021 New integration offers organizations rapid deployment of personalized, real-time coaching and insights from every conversation Cresta, the real-time…