customer experience

Adopting a guaranteed fraud protection model removed friction and frustration from the mattress brand’s buying experience International mattress…

SugarCRM Inc. deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS…

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Toyota Research Institute, Toyota’s…

CustomerGauge added as niche B2B player in Gartner’s 2020 VoC Magic Quadrant CustomerGauge, creator of the Account Experience category maximizing…

ProProfs, a leading provider of SaaS products, announced that it has acquired BIGContacts, a leading CRM software. BIGContacts software delivers all…

Forsythe to accelerate growth and market expansion for Bold Group and Security Information Systems EverCommerce, the leading service commerce…

Of 15 Vendors, Medallia Experience Cloud Achieved the Highest Score for Completeness of Vision and Is Recognized for Having the Highest Adoption and…

93% of retailers making website top priority during Pandemic. 86% reported increase their ecommerce website budget during Pandemic…

Omnichannel personalization is a top priority for brands, but most companies lack the ability to optimize real-time digital interactions for customers…

Features include a completely redesigned interface, smarter search capabilities and integrated support ticketing Cofense, the global leader in…