Browsing Tag

customer experience

IDC Publishes FOCC Framework to Guide Enterprises Toward EmpathyAtScale

In today's technology-driven world, customers and consumers have made the experience they receive from a brand a crucial aspect of any engagement or…

Vonage, a global business cloud communications leader, announced the launch of its Contact Center AI Virtual Assistant to help organisations respond…

Traditional banks will fall even further behind in market share and customer experience due to the global coronavirus pandemic, warns the CEO of one…

netElastic, an innovative software company providing high-performance routing solutions, introduced BNG Manager for its virtual Broadband Network…

In Mind Cloud, an independent software vendor for manufacturing sales platforms has named Peter Schmidt to the newly created role of Chief…

Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement Conversocial, the leader in conversational…

SAP SE announced that Christian Klein (39), Co-Chief Executive Officer and member of the Executive Board, will continue as sole Chief Executive…

Appointment of Veteran Brand and Marketing Leader Furthers Magnitude’s Commitment Toelevating Customer Experience, Aggressive Growth, and Market…

Global digital transformation agency TA Digital announced that it has expanded its service offerings in Application Support, Managed Services,…

TDIndustries extends contract with XOi Technologies to boost transparency and trust for maintenance, facilities management and construction…