customer experience

Bright Pattern Omnichannel Quality Management Solution Monitors 100% of Interactions on Every Channel With Real-Time AI Monitoring Bright Pattern,…

Alfresco Software, an open source content, process and governance software company, announced the release of a commissioned Total Economic Impact…

For the second consecutive year, CXone achieves the highest overall vendor and product satisfaction ratings NICE inContact  announced that…

Lufthansa Group Invests in TripActions As First Strategic Investor, Marking Its Fourth Minority Tech Investment and Reinforcing the Unique Value,…

Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired…

FirstHive and TCS Will Work With Avianca to Improve Customer Understanding by Enabling the Delivery of Hyper-Personalized Customer Buying and Flying…

Leading producer and marketer of healthy, convenient and affordable food, nutrition, specialty brewed beverages, personal care products and cosmetics…

Intelligent Field Service Communications Provider Will Enhance Brady Vision Technology With Visual Documentation Capability Brady Services, a…

It’s no longer breaking news that subscriptions are on the rise, and that growth will only continue. Look at your own family for example; do you know…

With the Unprecedented Disruption in the CPG Industry, CROSSMARK Is Focused on Enhancing Customer Experience Through disruptive technologies and…