customer experience

Study commissioned by real-time omnichannel marketing automation leader reinforces importance of omnichannel shopping experience driven by…

Will Leverage Insurity’s Leading API Ecosystem and DigitalXPerience Studio to Create Unique Customer Experience Insurity, Inc., a leading provider…

Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and…

Award Derived from Sentiment Ratings Provided by TTEC Employees TTEC Holdings, Inc., a leading digital global customer experience technology and…

Artificial Intelligence has paved a new way for innovations that have transcended any other technology’s impact on society. Influencing and becoming a…

There are multiple reasons that tried-and-true IT management methods are not as useful or helpful as they once were. The talent skills gap,…

Could you tell us about your journey in technology and how you started at Salesforce? When I was in business school at the Kellogg School of…

Western Governors University Improves Response Times by 20% with 80% of Calls Answered Within 30 Seconds Western Governors University (WGU), a…

NICE’s Advanced AI-Based RPA Is Being Used to Automate Both Front and Back-Office Operations to Increase Employee Engagement and Increase Customer…

New Insights from "State of Customer Marketing Maturity 2020" study for the Middle-East Manthan, the leading customer marketing and experience…