customer experience

What does Marmite sound like? Should its voice be as divisive as its taste? Do brands borrow a celebrity voice, and does the voice change depending on…

Could Enable the Use of Open Data and AI to Match Cancer Patients with Clinical Trials and Experimental Therapies Clinical trials are an essential…

Latest Innovations Simplify Feedback Analysis Across Social, App and Online Channels Confirmit has announced a tranche of new features to its …

Powerful New Integrations Within CX Unity Help Brands Use Data to Create and Deliver Tailored Experiences to Known and Unknown Customers To help…

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. #CX…

The launch of WhatsApp reinforces WebEngage’s omnichannel capabilities with a total of 8 communication channels on offer. WebEngage, a full-stack…

AEGEAN Adopts IBM Public Cloud to Infuse AI into Its Business Model IBM announced a new agreement with AEGEAN - the largest Greek airline company…

Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience…

79 Percent of Employer Respondents Generally Believe Their Companies Offer a Good Employee Experience, While 41 Percent of Employees Cite They’re…

Ricciardi Joins With Global SaaS Leadership Experience From Cornerstone OnDemand To Turn Customer Experience Into A Key Differentiator Thrive Global,…