SaaS Thrive Global Names Frank Ricciardi First CCO to Ensure Delivery of World-Class Customer Experience AIT News Desk Dec 5, 2019 Ricciardi Joins with Global SaaS Leadership Experience from Cornerstone Ondemand to Turn Customer Experience into a Key Differentiator Thrive…
Technology Braze Achieves AWS Retail Competency Status AIT News Desk Dec 5, 2019 Leading Global Customer Engagement Platform Deepens Relationship with AWS to Enable High-performing and Efficient Cloud Infrastructure for Retail…
News TELUS Corporation Announces Agreement to Acquire Competence Call Center Through TELUS International AIT News Desk Dec 5, 2019 Merger Adds Significant Scale to TELUS International, and Expands Its Growing Enterprise Value to Approximately C$5 Billion Further Growth Potential…
News Cerebri AI Announces $7 Million Financing AIT News Desk Dec 5, 2019 Arcis Capital Partners joins existing investors in funding the company’s growth Cerebri AI, which develops and sells CVX one of the most…
SaaS project44 Opens Paris Office to Accelerate European Expansion AIT News Desk Dec 4, 2019 project44, the global leader in advanced visibility for shippers and logistics service providers, announced the opening of a new European office in…
Guest Authors Real-Time Customer Experience Is Happening, with or Without You Giovanni Gallo Dec 3, 2019 Today’s customers expect nearly everything at the speed of now, and that includes how their brands interact with them. To keep pace with this…
Analytics IRIS Ceramica Group Embraces Digital Transformation with Infor AIT News Desk Nov 29, 2019 Infor Platform Helps Italian Tile Manufacturer Boost Customer Experience and Drive Performance Infor, a global leader in business cloud software…
Analytics GANNI Accelerates International Expansion, Backed by Global Payments Provider Adyen AIT News Desk Nov 27, 2019 GANNI and Adyen partner to make shopping seamless across all channels GANNI, the Scandinavian fashion brand, and Adyen, the payments platform of…
Computing Vonage Announces Strategic Alliance with Grant Thornton to Accelerate the Digital Transformation of… AIT News Desk Nov 25, 2019 Vonage, a global business cloud communications leader, announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital…
Automation Announcing Sprinklr’s Fall 2019 Release: Over 400 Features AIT News Desk Nov 21, 2019 We’re happy to announce the Sprinklr Fall 2019 Release, with over 400 new features across the five products that make up Sprinklr’s Unified Front…