customer experience

Philippines-based remittance provider introduces online solution to accommodate country’s younger and technology-friendly population Jumio, the…

Global Leader in GTM Intelligence Solutions Strengthens Commitment and Capabilities to Assist with Data Privacy and Compliance Within Everyday…

Research reveals Customer Experience ‘evolution and revolution’ is key to driving change The gap between CX Leaders and Laggards is widening…

Could you tell us about your role and the team/technology you handle at Formation? I’m the Head of Product at Formation. We’re building…

Calabrio Customer Connect Events Offer Opportunities to Learn, Network and Experience Latest in Workforce Engagement Management and Customer…

Globally Peer-sourced Data Drives Understanding, Alignment and Partnership Across Business and IT Leadership via a Digital Collaboration Platform…

What we’ve learned from the early days of CX technology is that forcing customers to conform to rigid mechanical processes (language choices, service…

Stingray, a leading business-to-business multi-platform music and in-store media solution provider, announced that it has concluded a long-term deal…

Spain’s Leading Pharmaceutical Company Drives Seamless Customer Engagement Across Multiple Stakeholders Using Face-To-Face, Email, and Web Veeva…

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…