customer experience

F.N.B. Corporation, parent company of First National Bank, announced the expansion of its data science team to further support the Company's financial…

Survey Finds 71 Percent of Consumers Say On-Demand Delivery Apps Have Changed How They Want All Purchases Delivered The rising popularity of…

Eversight’s Pricing Suite ARMS Raley’s with Dynamic, Automated Price Testing for Real-Time Insights into Customer Behavior Eversight, the leader in…

Opinion Survey from Genesys Flags Manufacturing, Retail, Telemarketing and Data Entry Positions as Most Likely to Be Impacted by AI A new …

Certona, a Kibo company and the global leader in real-time AI-powered omnichannel personalization for the world’s largest brands and retailers,…

Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports Adobe announced that it was the only company recognized as…

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural…

Global voice biometric leader, Auraya, officially announces the launch of EVA for Amazon Connect. EVA enables organisations to deliver better customer…

Company Introduces New Attended Automation 2.0 Automation Anywhere, a global leader in robotic process automation (RPA), announced that it has…

Prestigious UK Customer Experience Awards Recognise and Celebrate Customer Experience Excellence and Innovation The UK Customer Experience (CX)…