customer experience

Partnership will lead to more customized guidance and improve customer journeys with enterprise contact centers Cogito, the leader in real-time…

Medallia’s $750M investments over the past two years in Artificial Intelligence and Machine Learning pays off as impressive milestones are reached…

As more customers generate energy and shop around for service, utilities are changing infrastructure, operations and customer experience, ISG…

Enterprises can now use predictive process dashboards to support operational excellence and customer experience initiatives minimizing the impact of…

As Plume enters a new era in its evolution with over 50 million locations now managed by its global cloud platform, the launch of application…

Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven Verint, The Customer…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of Merkle GenCX, a unique…

Groundbreaking AI initiative grants brands 1,000 interactions per day with ElevateAI’s free AI-powered transcription services and CX AI models…

Robust tracking and returns capabilities will decrease overhead costs and build customer loyalty parcelLab, the premier global provider of…

Fueled by more than 2x growth in partner pipeline in the last 6 months, the updated program includes new partner types, enhanced training and…