customer experience

WATI (WhatsApp Team Inbox), an end-to-end WhatsApp API solution for SMBs, announced its partnership with one of the largest aggregators of EV chargers…

Amperity, the leading enterprise customer data platform (CDP) for consumer brands, announced MillerKnoll has selected Amperity to maximize the value…

OpenEnvoy, the Silicon Valley AI company that created the industry-leading solution for AP Automation,announced the appointment of market accelerator…

Adds Cutting-edge AI-Powered Audio Technology to Wave X Platform ibex, a leading global provider of business process outsourcing (BPO) and customer…

Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that the company has been named a…

Hi, Andy. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry and how you arrived at HubSpot. I’ve been…

Qualtrics, the leader and creator of the experience management category, and Merkle, a leading technology-enabled, data-driven customer experience…

Raymour & Flanigan, the largest furniture and mattress retailer in the Northeast and seventh largest in the US, partners with Körber to respond…

Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care. The…

MamaLift Postpartum Mental Health Support Program Made Available to U.S.-Based Postpartum Associates Startek, a global customer experience (CX)…