customer experience

Information Services Group (ISG)  a leading global technology research and advisory firm, has launched research studies examining providers of…

 Connectbase, The Industry Cloud for Connectivity, announces its partnership with LB Networks for buying and selling connectivity with assurance.…

Medallia, the global leader in customer and employee experience has partnered with Schneider Electric, the global leader in energy management and…

CYENS Centre of Excellence delivered the first phase of the Call Quality Analysis (CQA) and Caller Voice Verification (CVV) projects to Cyta's Call…

Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse TDCX , an…

Proprietary speech understanding technology significantly enhances and streamlines customer service Interactions, the world leader in conversational…

Even if imaginary pocket-sized Japanese monsters aren’t your thing, you’re bound to remember the success of Pokémon Go. For several months six…

Mercaux, Fluent Commerce, commercetools and Orium release fourth annual research report The latest edition of the annual ‘Pulse of Retail’ report,…

Today, consumers are smarter and tech-savvier than ever. They want quick, authentic resolutions without getting into the vicious circle of long holds,…

The free trial and demo options will allow anyone to experience Unbabel’s award-winning, AI-powered LangOps solutions   Unbabel, the AI-powered …