customer experience

Google Cloud and Deloitte announced a strategic collaboration with Kroger to help the grocery chain use cloud technologies to increase associate…

Yource expands usage of NICE WFM to support hybrid working by empowering employees through efficient scheduling NICE  announced that Yource, the…

Informatica the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support…

Information Services Group (ISG)  a leading global technology research and advisory firm, has launched a research study of service providers helping…

Acoustic, a global marketing and customer experience provider for B2C brands, announced that Mark Cattini has been named Chief Executive Officer…

Black Knight, Inc. announced it will be integrated with loanDepot's next generation of lending services as the company migrates some of its backend…

The Series A funding led by Altos Ventures will enable Akia to scale its automation technology to help businesses manage the ongoing labor…

 Union Square Advisors, a technology-focused investment bank, forecasts enticing deal opportunities in the technology industry this year. These…

Marketing, and hospitality majors were given the chance to write an essay about how to use AI in the airport parking industry. Besides the specific…

Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience Zendesk, has…