customer experience

Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience Zendesk, has…

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key…

Acquisition of Israeli startup will help merchants address surge of bot attacks to improve customer experience and protect the bottom line…

 Predictive AI text analytics model helps businesses identify what customers will do next to deepen the understanding of customer segments,…

24-7 Intouch, a global leader in contact center and technology solutions, announced it is changing its corporate name to IntouchCX to better align…

Evisort, the no-code contract intelligence platform loved by legal, procurement, finance and sales operation teams worldwide, debuts a new brand…

Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced its…

Avid Ratings, the leading customer experience platform and solution for the homebuilding industry, announced that it has acquired the H2insight…

SANDSIV, the global leader in enterprise solutions for CXM (Customer Experience Management) and VoC (Voice of the Customer), announced a strategic…

Fortune International, LLC  the country’s leading processor, distributor and importer of quality seafood, meats and gourmet products, announced the…