customer experience

A4A Predicts Record-Setting Summer Travel Season for U.S. Airlines Airlines for America (A4A) – the industry trade organization for leading U.S.…

It's a very exciting time for AI. Innovation is happening at breakneck speed. Each week brings new developments, whether it’s about the large language…

The recent advancements in Generative AI, LLMs, and deep learning (DL)  have triggered a new wave of innovations in the data science industry. It is…

Day 2 At The Qualtrics X4 Summit (#QualtricsX4) What an epic close to day 2 of QualtricsX4. Big thanks to the Backstreet Boys for their show-stopping…

The event kicked off Wednesday, May 1 with a keynote from Qualtrics CEO Zig Serafin; Headline speakers include former First Lady Michelle Obama; NBA…

We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…

The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The …

The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever.  Companies have a staggering $3.7 trillion at risk…

In the modern customer service realm, it's an established norm that a great employee experience (EX) leads to an excellent customer experience (CX).…

Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve…