customer experience

Brands that employ both AI and human resources ensure effective content review and safer digital spaces According to a recent survey by TELUS…

Daktela aims to be among the top 10 global companies in the field in five years thanks to AI Global technology company Daktela, which provides its…

Brands and retailers can now leverage live video calling from social, live video-powered care, plus immersive AR capabilities to further enhance…

NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up…

Medallia, the global leader in customer and employee experience, announced that Marco’s Pizza, the nation’s fastest-growing pizza brand*, selects…

By Integrating with SAP SuccessFactors Employee Central, the employee scheduling solution gives clients access to an intelligent workforce management…

Builds upon existing end-to-end design, build and deliver capabilities Unlocks new areas of opportunity, including key front end design and…

Introducing Webex CX to deliver new omnichannel customer experiences Cisco is the only company that can deliver a fully integrated UCaaS (Webex…

Outsourced automation, security and analytics capabilities help companies in Singapore and Malaysia meet new customer and workforce needs, ISG…

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced new innovations for its award-winning BMC Helix SaaS…