customer experience

ActionIQ, the leader in customer experience (CX) solutions, and Slalom, a global consulting firm focused on strategy, technology and business…

Use of emojis, alternative language can provide marginalized groups an online forum, but also pose risks to brand reputation if used negatively,…

ConvergeOne, a services-led provider of cloud, collaboration and digital modernization solutions, announced the availability of C1Conversations, its…

Capitec Bank, South Africa's biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a…

Experiences are at the heart of the human condition, and in the business world, not only contribute to how consumers perceive a brand, but…

Customers will have access to Optimizely’s Web Experimentation and Full Stack as part of multi-year partnership with Google Cloud Optimizely, the…

TTEC Holdings, Inc., one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was…

ValidSoft, announced its Trusted eXperience is now available on the Genesys AppFoundry, the industry's largest dedicated marketplace focused on…

Stratifyd – a leading customer experience analytics and insights platform – announced that Toronto-based investment firm Georgian expanded its…

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…