Customer Experiences

Bain & Company launches NPSx, the first customer experience (CX) training and certification by the leader and inventors of the Net Promoter Score…

Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer…

LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for…

Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, announced that…

Series A Financing, New Leadership and Board Members, and Continued Company Momentum Fuel Growth  Blustream.io, the leader in after-sale product…

The new Unbabel integration with Zendesk will offer a service that builds better customer experiences for brands by enabling customer service…

Companies join forces to build innovative quantum computing applications and transform customer experiences D-Wave Systems Inc. (“D-Wave”), a…

Emergn, a global digital business services firm helping companies deliver valuable digital products and customer experiences faster, announced…

American Family will integrate Tractable's solutions to increase efficiency and consistency in the review of subrogation auto damage via photos…

Eltropy, an award-winning compliant and secure digital communications platform for Financial Institutions, has unveiled its Text Connector for Temenos…