Customer Experiences

The 5G Open Innovation Lab, a global ecosystem of developers, enterprises and government institutions, announced that Amdocs, Dell Technologies,…

DXC Technology presented its latest leadership appointments further strengthening the DXC leadership team, the majority being new to DXC within the…

The 5 Trends, 5 Minutes: Cyber & Fraud Podcast will feature industry leaders focused on fraud prevention, payments, eCommerce and more Kount,…

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers…

7.ai, a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI…

8×8, Inc., a leading integrated cloud communications platform, announced that TBI, Inc., the nation’s leading technology brokerage firm, has been…

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel…

xMatters ‘State of Automation in Incident Management’ Report Finds Current Incident Management Processes and Tools Increasingly Insufficient for…

On Consumers’ Holiday Wishlist Again This Year: Stop Receiving Irrelevant Shopping Offers Redpoint Global, a leading software provider that helps…

The Integration Can Help Auto Dealerships Boost ROI on Marketing and Improve Customer Re-Selling and Cross-Selling Meera Conversational AI …