Rising Customer Expectations Makes “Exceptional” the New Service Baseline
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…
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Customer Service
Ooma Acquires OnSIP, Expanding Ooma’s Base of SMB Customers
Ooma, a smart communications platform for businesses and consumers, announced that it has acquired Junction Networks Inc., which does business as…
Datasite Appoints New Chief Customer Success Officer
Datasite, a leading SaaS-based technology provider for global mergers and acquisitions (M&A) professionals, announced that Deven Lindemann has…
Omni Fiber Announces First Wave of Ohio Markets to Be Served With New 100% Fiber Network
Omni Fiber, a new Fiber-To-The-Premises (FTTP) provider committed to bringing a new choice in Internet service to underserved markets in the Midwest,…
Circle Logistics Enhances Spot Market by Monitoring Non-API Boards with Intelligent Bots
Circle Logistics’ Transport Pro backend rate engine platform integration enables active monitoring of and bidding on API and non-API load boards…
Forethought Launches Assist Automations, Enhancing the Agent Experience With Automated Workflows
Forethought, the human-centered AI platform, announced the launch of a new feature to its Assist product, which supports customer service agents by…
Lessons We Can Learn From the Travel Industry’s Customer Service Woes
Today, the travel industry is riddled with mounting customer service woes, frustrations amid rising delays and cancellations. With summer travel plans…
Dahua Technology North America Opens New Warehouse and Customer Service Center in Canada
Dahua Technology, a world-leading, video-centric provider of smart IoT solutions, has opened a facility in Ontario, Canada that includes a…
UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments
Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions
UJET,., the world’s…
New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn…
TechSee, the market leader in Computer Vision solutions for customer service, released the results from its 3rd annual State of Customer Loyalty and…