Cloud Virtual Cable Joins IGEL Ready Program as a Technology Partner AIT News Desk Nov 28, 2021 Virtual Cable joins a growing number of forward-thinking businesses that are integrating and validating their products through the new IGEL Ready…
Martech Leading Japanese BPO Adopts NICE Enlighten AI For Smart Quality Management And Improved Customer… AIT News Desk Nov 26, 2021 NICE Enlighten enables efficient targeted behavioral coaching for CSAT improvement and massive productivity gains NICE announced that NTT Marketing…
Chatbots & Intelligent Assistants Solvemate Enables Greater Customer Inclusiveness with Enhanced Accessibility Features AIT News Desk Nov 23, 2021 Conversational AI for Customer Service leader Solvemate announces the availability of improved accessibility for its customer service automation…
Cloud Amica Insurance Simplifies Customer Communications With The Hi Marley Insurance Cloud AIT News Desk Nov 17, 2021 Innovative Texting Platform Lets Amica Optimize Its Customer Experience While Leveraging Guidewire to Streamline the Claims Process Hi Marley is…
Automation High Growth at Ultimate, as #1 Rated Virtual Agent Platform Celebrates 5th Birthday With New… AIT News Desk Nov 16, 2021 Ultimate, the #1 customer support automation platform according to G2 customer reviews, is celebrating a series of expansion milestones on the eve of…
Machine Learning New Survey Shows Enterprise AI Adoption Being Driven by Need for Increased Business Efficiencies and… AIT News Desk Nov 9, 2021 Ensuring Explainable and Trusted AI Applications Shown as the Main Concern Among Survey Respondents CognitiveScale, the enterprise AI company that…
Machine Learning Deepbrain AI Demonstrates Seven-Eleven Use Case At AI Summit First Conversational AI Human At… AIT News Desk Nov 2, 2021 Venture-backed Start-Up Recently Raised $44M in Series B Round Deepbrain AI, a company specializing in real-time artificial intelligence (AI) and a…
Sales and Customer Support Zendesk To Acquire Momentive And Its Iconic SurveyMonkey Platform AIT News Desk Oct 29, 2021 Beloved customer service and customer feedback brands will create powerful new Customer Intelligence company that enables businesses to build more…
Cloud PagerDuty Announces Updates to Customer Service Application for Salesforce Service Cloud on… AIT News Desk Oct 27, 2021 PagerDuty customers benefit from real-time service status to customer service agents on critical, customer-impacting incidents PagerDuty, Inc., a…
Automation Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better… AIT News Desk Oct 21, 2021 Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven…