Financial Services Neuron7.ai Emerges From Stealth Mode, Raises $4.2 Million In Seed Funding To Pioneer… AIT News Desk Aug 11, 2021 Company is part of a new class of start-ups using artificial intelligence to transform customer service Amid the broad proliferation of devices and…
Sales and Customer Support 75% Of Companies Offer Support Outside Of Business Hours: Hiver Survey AIT News Desk Aug 4, 2021 For its first benchmark report, Hiver surveyed 500+ US-based support professionals to uncover the latest trends in customer service performance and…
Cloud New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes… AIT News Desk Jul 28, 2021 Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was…
Technology Versaterm Public Safety Acquires SPIDR Tech AIT News Desk Jul 27, 2021 Versaterm Public Safety is excited to announce the acquisition of SPIDR Tech, the automated customer service software suite providing direct text…
Sales and Customer Support ModSquad Wins Globee Award For Best Use Of Social Media In Customer Service AIT News Desk Jul 14, 2021 ModSquad, the global leader in on-demand CX services, won the Gold Globee Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer…
Analytics Fast Growing Trees Completes Acquisition of the Planting Tree AIT News Desk Jul 9, 2021 Fast Growing Trees, a portfolio company of Summit Park, is pleased to announce the acquisition of The Planting Tree, an e-commerce direct-to-consumer…
Native and Programmatic Advertising Integral Ad Science Announces New Appointments To Board of Directors AIT News Desk Jul 9, 2021 Integral Ad Science, a global leader in digital media quality, announced that Bridgette Heller, co-founder & CEO, Shirley Proctor Puller…
IT and DevOps Clarity Benefit Solutions Expands Focus On World-Class Service AIT News Desk Jun 24, 2021 Eunice Sambo-Jackson to lead Clarity Customer Service Division Clarity Benefit Solutions, a leading provider of consumer benefit technology, today…
Apps Alpha Bravo Development Recognized as Top Miami Mobile App Developer AIT News Desk Jun 21, 2021 Expertise Lists Alpha Bravo Development in Top 23 Picks Alpha Bravo Development is excited to announce that it was recently included on…
Customer Experience Qualtrics and Genesys Form Partnership to Help Companies Deliver Customer Service Experiences AIT News Desk Jun 16, 2021 New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and…