Education and Research Edgenuity Reports Success Using Smartsheet to Better Support Customers AIT News Desk Jan 29, 2021 Smartsheet, the enterprise platform for dynamic work, announced that Edgenuity, a leading provider of online curriculum and instructional services for…
Data Management Rubrik Recognized as a 2021 Gartner Peer Insights Customers’ Choice for Data Center Backup &… AIT News Desk Jan 29, 2021 The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing,…
Financial Services Uptake Appoints Tim Clutter as VP of Finance AIT News Desk Jan 27, 2021 With worldwide operations growing, Clutter joins to lead finance, accounting, and enterprise reporting Uptake, the leading intelligence system…
Automation EY Announces Alliance With ASAPP to Help Transform Customer Experience in the Digital Age AIT News Desk Jan 25, 2021 Leverages ASAPP's artificial intelligence (AI) platform Helps automate customer service operations and increase agent performance EY announces an…
Analytics Salesforce State of Service Report: Investment in Technology and Reskilling Surge in Service-Driven… AIT Staff Writer Jan 15, 2021 The global pandemic is rewriting the rules of customer service. It has also disrupted the way we are going to move forward. The global leader in CRM,…
Manufacturing SEEPEX Selects OpenText To Manage Mission-Critical Information AIT News Desk Jan 14, 2021 Leading global manufacturer looks to improve cost savings, operational efficiency, and speed to market with OpenText OpenText, announced SEEPEX, a…
Business Intelligence ibex Announces Appointment of Two New Board Members AIT News Desk Jan 14, 2021 Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex ibex announced the appointment of Gerard Kleisterlee, former…
Analytics Pega Acquires Qurious.io for AI-Powered Speech Analytics AIT News Desk Jan 11, 2021 New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes…
Sales and Customer Support Mark Woodhams Promoted To Chief Revenue Officer AIT News Desk Jan 7, 2021 BlackLine SVP of global sales recognized for ability to scale sales and customer success organizations and expand global partner ecosystems…
Business Intelligence Former AT&T CEO, John Donovan, Joins Cresta’s Board AIT News Desk Jan 7, 2021 Cresta, the leading real-time intelligence platform for customer conversations, announced that John Donovan, former CEO of AT&T…