SaaS Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience with its… AIT News Desk Jan 6, 2021 Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma…
Investment CenterGate Capital Partners With Leading Outsourced IT Service Provider, Soroc Technology AIT News Desk Dec 29, 2020 Investment Provides Capital and Expertise to Accelerate Growth CenterGate Capital, an Austin-based private equity investment firm, announced that…
Analytics Cresta Launches Real-Time Intelligence for Customer Service AIT News Desk Dec 23, 2020 Cresta Launches Real-Time Intelligence for Customer Service, announced the launch of Cresta for Customer Service, designed to enable customer care…
Life Sciences Simplify Healthcare Launches eServiceSync AIT News Desk Dec 23, 2020 Simplify Healthcare, a leading healthcare technology solutions provider, announced the launch of its new solution, eServiceSync. The business-rule…
SaaS NYNJA Appoints Jason Liberatore as Director of Business Development AIT News Desk Dec 22, 2020 NYNJA, the security-first, all-in-one communications platform for mission-critical telecommunications needs, announced that Jason Liberatore has been…
Martech VoiceBase Enables PCI Redaction for Freshworks AIT News Desk Dec 18, 2020 Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience VoiceBase, the…
Sales and Customer Support Study: COVID Reshapes Traditional Customer Service AIT News Desk Dec 18, 2020 Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how…
Chatbots & Intelligent Assistants Genesys Announces COVID-19 Vaccine Rapid Response AIT News Desk Dec 18, 2020 Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…
Cloud 3CLogic Continues to Expand International Presence and ServiceNow Market Share AIT News Desk Dec 17, 2020 Leading ServiceNow voice solution provider selected by major European energy firm to improve self-service and customer service experience 3CLogic,…
Sales and Customer Support 3CLogic Continues to Expand International Presence AIT News Desk Dec 17, 2020 3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced its selection by a major European energy multinational. The…