Bots/Intelligent Assistants Survey: Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid… AIT News Desk Jul 29, 2020 eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer…
Financial Services CASHe Appoints Yogi Sadana as Interim CEO AIT News Desk Jul 28, 2020 CASHe, India’s leading Fin-Tech enabled app only lending platform to salaried millennials announced that its Board of Directors has appointed Yogi…
Machine Learning ZineOne Recognized in Gartner’s 2020 Magic Quadrant for Personalization Engines AIT News Desk Jul 27, 2020 Innovative Provider in Consumer-Focused AI Personalization, ML, and Data Analytics Solutions ZineOne, a leading provider of AI Personalization…
Analytics TTEC Wins Gold Stevie Award For Innovative Use Of Technology In Human Resources AIT News Desk Jul 27, 2020 Awards recognise sales and customer service excellence across Asia-Pacific TTEC Holdings, Inc., a leading digital customer experience technology…
Analytics Zappix Has Launched Its Visual IVR Solution With Two More Customers AIT News Desk Jul 24, 2020 The leading Visual IVR provider announced two new customers have launched its flagship product - a B2B solution provider and a retailer Zappix, the…
Automation Symphony Joins Forces With Jacada as Newest Global Consulting Partner AIT News Desk Jul 23, 2020 Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global…
Security Manufacturers and Distributors Neglect Key Cybersecurity Activities AIT News Desk Jul 23, 2020 Less than 40% of respondents in Sikich's 2020 Manufacturing and Distribution Report said they perform important data breach prevention activities,…
Video Lifesize Transforms Customer Engagement in the Contact Center with CxEngage Video AIT News Desk Jul 22, 2020 Native, on-demand HD video capability enables agents to effortlessly add video interaction from any channel, providing more seamless and…
Computing Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in… AIT News Desk Jul 22, 2020 The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…
Bots/Intelligent Assistants Sabre and Mindsay Partner to Create Chatbot to Automate and Enhance Customer Service for Travel… AIT News Desk Jul 21, 2020 Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…